THOUGHT LEADERSHIP BASED ON LIVED EXPERIENCE
I write about the hidden economics of people in professional services. How firms find, deploy and hold on to their most valuable asset, and how often that happens by accident rather than on purpose. Expect the questions most firms never quite make time for: why utilisation is trusted more than it deserves, where margin quietly leaks, and what changes when a firm can finally see what its people already know.
It's all written from the seat, not the sidelines, eighteen years inside real firms, under real pressure. If any of it resonates, or you're wrestling with the same things in your own firm, I'd love to hear from you, there's a form at the bottom of this page.
WHY YOUR WORK RARELY GOES TO YOUR BEST PEOPLE
Most firms believe they give their best work to their best people. In my experience, they give it to their most visible people.
THE MOST WATCHED NUMBER IN YOUR FIRM MIGHT BE THE MOST MIS-LEADING
Utilisation is the number most professional services firms watch more closely than any other. It may also be the most misleading.
WHAT IT ACTUALLY TAKES TO BUILD A RESOURCE MANAGEMENT CAPABILITY
People often ask what it takes to develop a new resource management capability inside a global business, usually hoping the answer is a piece of software and a few months. It isn't.
BITESIZE ideas
METRICS
RETENTION
HUMAN vs AI
DATA-INTEGRITY
BUILDING RM
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I write here every so often about resource management, utilisation, visibility and the commercial value of people in professional services. If you'd like to receive new artlicles sent to you as they're published, please leave your details on the form.